As far as Sheraton hotel go, this one is on the basic side of the spectrum. Our first room was on the fourth floor and had an odd smell that was covered by a lot of perfume to mask it. The room was older and they were doing renovations so very loud and we were upgraded with no fuss at all by the amazing staff. The staff are the best part of the hotel (Omar and the front desk especially). But also the restaurant staff are exceptional too. The breakfast buffet is fantastic. Five stars and worth the price of the room. The rooms are very basic but super great shower and bathroom. Lovely sauna and gym. We had a lovely stay overall. Very convenient location with easy access to the mall so we could get our pantry items for our house down on the coat at the Mega Maxi. That was a great benefit and why we planned our stay here. Thank you!!
Hindelee
2025年4月
The breakfast was fantastic! Everything you could want! The small gluten free bread rolls were divine! I loved the healthy juices, the kircher and the wide variety of fresh soft fruits. The heated pool was just gorgeous, comfy sun loungers and two hot jacuzzis.
Michael
2024年12月
Cook's restaurant food & service were excellent. I like to point out Elizabeth Gonzalez for her attentive servicee. She went out of her way to carry my disb from buffet to my table.
Hugo
2025年5月
Great location across a mall with grocery stores and restaurants. Only $5 taxi ride to Malecón. The fitness center and pool area were excellent and so were the breakfast choices. In the room, we had fridge and little coffee machines. Security is great outside hotel and nearby.
Liliane
2024年9月
It was a quick stay. We only spent a few hours between flights and it was OK . Needs to be refreshed.. The beds were comfortable enough . The cleanliness was OK too. Value for money was good . reception 24 hours is great
Serge
2023年6月
We stayed one night on our way to the Galapagos. The hotel is very close to the airport with a free shuttle service. The room and the whole hotel were spotless and the pool and hot tubs lovely. The staff were all very friendly and helpful. There was a lovely very varied breakfast. There’s a shopping mall a crossed the road with a food court that we used in the evening.
Peter
2024年6月
- very friendly staff with excellent service - best breakfast I've ever seen - transport to the airport was free of charge (because of problems with our flight, we had to drive to the airport twice). - the pool is located on the 3rd floor and we liked the pool and the view very much
Jens
2023年4月
The staff is very professional and friendly! The room was exceptional; the restaurants are very good plus they have a walkway to the mall! The hotel is close to the airport and provides a shuttle or a safe taxi service.
Patrick
2024年3月
Stuff was very friendly and very helpful. Free shuttle bus to and from hotel was excellent. Restaurant Cooks had a lovely menu and food was outstanding. Hotel is located opposite very large shopping mall with above road bridge connecting both places. Felt very safe with increased security around the places.
Iwona
2024年3月
We had to stay for 1 night to catch an early flight next day, location is 5 min drive from the airport, free shuttle to and from the airport, they packed breakfast box to take away as the flight was very early, the room was big with huge bed, comfortable, free water and coffee/tea with kettle in the room.
Elena
2024年4月